Big companies, government offices, and media outlets like NPR often have ombudsmen – they’re trained to handle complaints and to try to resolve disputes. And universities are no exception: NC State, UNC Chapel Hill, and Duke all have them. The latest UNC system school to create an ombudsman position is Appalachian State University in Boone. The school has appointed a long-time professor to set up the office, Jim Barnes. He’s been on the job since January 1. He says complaints last year about a professor factored into creating his position, but the idea had been discussed for a while. Barnes talks to Morning Editon host Duncan McFadyen about getting the office off the ground.