AmEx Closing 1,900-Person Call Center In Greensboro
American Express announced today it will close its call center in Greensboro this year, leaving as many as 1,900 people without work. American Express has operated a call center in Greensboro for 25 years and has long been one of the area's largest employers. Pat Danahy, president of the Greensboro Partnership, says closing the call center will create the single largest job loss in local memory. "Being a significant part of the textile industry, the furniture industry, the tobacco industry, we've seen significant job losses over the past 15 or 20 years, but not one company, one site, one situation like this," says Danahy. American Express says it will phase out the 1,900 call center positions in Greensboro over the next year and offer many of the workers a chance to relocate to other facilities in Phoenix, Salt Lake City or Fort Lauderdale. Danahy says it will be difficult for existing businesses in the Greensboro economy to absorb workers laid-off from the call center. American Express says it is closing the Greensboro facility to save overhead costs as more customers opt to resolve their credit card issues online rather than by phone.