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Charlotte Talks

Customer Service

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http://66.225.205.104/CT20080715.mp3

Customer Service With the outsourcing of call centers, downsizing, and taking 'real people' out of the world of customer service with new technology, the customer service industry has had to navigate a lot of bumps in the road and major change. We'll talk about some of the ways customer service professionals are trying to give good service to their customers and how people in different areas of expertise deliver customer service. Guests Ed Gagnon - President, Customer Service Solutions in Charlotte, and columnist for the Charlotte Business Journal Brian Cox - eGovernment / Customer Service Director for Mecklenburg County Dwayne Campbell - Customer Relationship Manager for Mecklenburg County IT Services (internal customer service) Kimberly Laney - Interim Director of CharMeck 311 Call Center