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Charlotte Talks

Customer Service


Customer Service On the busiest shopping day of the year, we'll take a look at a concept that has seemed to have gone by the wayside- customer service. We'll talk about some of the ways customer service professionals are trying to give good service to their customers and how people in different areas of expertise deliver customer service. GuestsEd Gagnon - President, Customer Service Solutions Brian Cox - Customer Service Director of eGovernment, Mecklenburg County Dwayne Campbell - Customer Relationship Manager for Mecklenburg Co. IT Services Kimberly Laney - Interim Director of CharMeck 311 Call Center Since this is an encore presentation, we won't be able to take your phone calls.