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Airport Motto: Mum's The Word

Mark Washburn

This week, Charlotte-Douglas Airport officials requested CMPD to head an investigation to see how 16-year-old Delvonte Tisdale may have been able to climb into the wheel well of a plane. Tisdale's body mysteriously showed up last month in a suburban Boston neighborhood. The request by airport officials marked a change. For weeks, they avoided media questions and said they weren't investigating anything even after it was clear that Massachusetts authorities were looking into the possibility that Tisdale was a stowaway and dropped from a plange. The communications strategy inspired Charlotte Observer reporter Mark Washburn to write this commentary. Can you keep a secret? Excellent. You qualify for a well-paying career in airport management. Before you can harvest the benefits of public service, however, you need to know there's a downside. It's called dealing with the public. There are a few things you should know. While members of the public are thrilled to pay your salary and are all a'tingle at supporting your pension, they harbor the eternal misconception that they are occasionally entitled to an opinion on how things are going. (Click here to read the rest, and here to listen.)