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See the latest news and updates about COVID-19 and its impact on the Charlotte region, the Carolinas and beyond.

Here's What It's Like To Be A Contact Tracer In Cabarrus County



Dr. Elly Steel normally works as a dentist for the Cabarrus Health Alliance, the county’s health department. But her role has shifted since the middle of March. With nonessential dental work paused because of the coronavirus, Steel has a new job: contact tracing, the process of finding and monitoring people who come into contact with an infected person.



When a county resident tests positive for the coronavirus, Steel calls that person and asks who they’ve spent time with recently.


“Some people who live alone and have only been going to the grocery store, they might only have zero to two contacts. But we do have some patients, even this week, that have had 10-plus contacts,” Steel said.


Steel orders all of these contacts to quarantine themselves for two weeks. Then she and other members of her team check back in by phone a few days later to see if they have developed any coronavirus symptoms.


She estimated she makes at least 100 calls per week.


It’s not easy and can require some digging, Steel said. Sometimes the person with coronavirus struggles to remember who they have been in contact with or says they haven’t seen anyone when in fact, they hosted a family birthday party or an Easter dinner.


“It’s a lot of, ‘Oh well, it was just my family, it’s not a big deal.’ Or, ‘It was just my next door neighbor, we’re so close together anyway,” Steel said.


“But then when you see the positive results coming from the same family after one of these gatherings, it really shows how dangerous the virus can be."


Steel said investigators have found as many as 10 gatherings in Cabarrus County that led to coronavirus outbreaks or caused people to develop symptoms.


Contact tracing is important because identifying exposed people and quarantining them can stop the virus from spreading, she said, though not everyone follows the orders.


“It can be very frustrating when we call a contact and they were placed under quarantine orders but went to work for five days after those quarantine orders were placed and they’re now positive,” Steel said.


North Carolina officials have said that increasing contact tracing is a key step toward looseningthe state’s stay-at-home restrictions.


State Health and Human Services Secretary Mandy Cohen announcedMonday that the state plans to hire at least 250 additional contact tracers, bringing the statewide total to 500. More than 1,000 people had applied as of Tuesday afternoon.


Cohen said the state is prioritizing applicants with experience and people who have lost their jobs because of the coronavirus.


In Cabarrus County, the team has grown from two tracers to 14 since March but still needs more, Steel said.


In Mecklenburg County, 68 people are trained to do contact tracing, according to deputy health director Raynard Washington. County Public Health Director Gibbie Harris told WFAEin mid-April the tracers especially focus on high-risk individuals like the elderly or people with underlying health conditions.


“If an individual went to the grocery store, we’re not following up with everyone that they might have contacted, that they might have walked by in the grocery store," Harris said. "But if they were in a work environment or in some other environment where they could potentially have exposed people, that’s what we focus on.”

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Claire Donnelly is WFAE's health reporter. She previously worked at NPR member station KGOU in Oklahoma and also interned at WBEZ in Chicago and WAMU in Washington, D.C. She holds a master's degree in journalism from Northwestern University and attended college at the University of Virginia, where she majored in Comparative Literature and Spanish. Claire is originally from Richmond, Virginia. Reach her at cdonnelly@wfae.org or on Twitter @donnellyclairee.